Refund and Cancellation Policy

Effective Date: August 15, 2023

1. Introduction

Welcome to exSTEAMe ("we," "us," or "our"). This Refund and Cancellation Policy outlines our guidelines for refunds and cancellations related to products or services offered on our website.

1. Refund Policy

a. Digital Products: Since our website predominantly offers digital products, such as online courses, e-books, or downloadable resources, we do not generally issue refunds for these items. We encourage you to review product descriptions and details carefully before making a purchase.

b. Exceptional Circumstances: In exceptional cases, where a digital product does not meet the stated specifications, or if there are technical issues beyond your control preventing access to the purchased product, we will consider providing a refund. Such refund requests will be reviewed on a case-by-case basis.

1. Cancellation Policy

a. Subscription Services: If you have subscribed to any recurring services on exSTEAMe, such as membership plans or ongoing subscriptions, you may cancel the subscription at any time. Cancellation requests can be made through your user account settings or by contacting our support team.

b. Prorated Refunds: For subscription services that are billed on a recurring basis, if you choose to cancel in the middle of a billing cycle, we may offer a prorated refund for the remaining unused portion of the subscription period.

1. How to Request a Refund or Cancellation

To request a refund or cancellation, please follow these steps:

a. Digital Products: Send an email to collab@exSTEAMe.com within 14 days of purchase, explaining the reason for your refund request and providing relevant details. We will review your request and respond as soon as possible.

b. Subscription Services: To cancel a subscription service, log in to your user account and navigate to the subscription settings. Follow the provided instructions to cancel the subscription.

1. Contact Us

If you have any questions or need assistance with a refund or cancellation request, please contact us at collab@exSTEAMe.com. We are here to help and ensure you have a positive experience with our website.

1. Modifications to the Refund and Cancellation Policy

We reserve the right to modify or update this Refund and Cancellation Policy at any time. The "Effective Date" at the top of this page will indicate the most recent revisions. Your continued use of exSTEAMe after any changes constitutes your acceptance of the updated Refund and Cancellation Policy.

Thank you for visiting exSTEAMe. We hope you find valuable resources and opportunities for your educational and professional journey in Science, Technology, Engineering, Arts, and Mathematics.